Shipping policy

At Zolain Atelier, we carefully pack every order to ensure your products reach you safely and in perfect condition. We currently offer delivery across Pakistan through trusted courier services.

Order Processing: Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Time: Once dispatched, orders are generally delivered within 3–5 business days, depending on your location and courier service. Remote areas may require additional delivery time.

Shipping Charges: Shipping charges, if applicable, will be clearly displayed at checkout before you complete your order.

Order Tracking: Once your order has been dispatched, tracking details may be shared with you through your provided contact information.

Delivery Delays: While we aim to deliver within the estimated timeframe, delays may occasionally occur due to weather, public holidays, courier issues, or circumstances beyond our control.

Incorrect Address: Please make sure your shipping details are accurate when placing your order. Zolain Atelier cannot be held responsible for delays or additional charges caused by an incorrect or incomplete delivery address.

Damaged Packages: If your package arrives visibly damaged, please contact us as soon as possible with photographs of the package and product so we can assist you.

Contact: For any shipping-related questions, please contact the Zolain Atelier customer support team through the contact details provided on our website